These Terms form a binding agreement between you and Island Combo. They cover how you use our store, place orders, pay, and receive your items, along with your rights and responsibilities as a customer. By using our services, you accept these Terms in full.
01Acceptance of Terms
Welcome to Island Combo. These Terms & Conditions ("Terms") govern your access to and use of our website, services, and any purchases you make. By browsing our store, creating an account, or placing an order, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our services. We may update these Terms from time to time, and your continued use of the store means you accept the changes.
02Accounts & Eligibility
To place orders you may need to create an account. You agree to provide accurate, current information and to keep your login credentials secure. You are responsible for all activity that happens under your account.
- You must be of legal age to form a binding contract in your jurisdiction.
- One person or entity may not maintain multiple accounts to abuse promotions or rewards.
- Notify us immediately if you suspect any unauthorized use of your account.
03Orders & Pricing
All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order, including where a product is mispriced, out of stock, or where we suspect fraudulent activity.
Prices are shown in US Dollars and may change without notice. The price that applies to your order is the price displayed at the time you complete checkout. Promotional discounts and promo codes are subject to their own terms and may be withdrawn at any time.
04Payments
We accept secure online card payments and, where offered, cash on delivery or cash on pickup. Online payments are processed by trusted third-party payment providers; we never store your full card details on our own servers.
For cash on delivery or pickup orders, payment is due in full when you receive or collect your order. Orders may be cancelled if payment cannot be completed.
05Shipping, Delivery & Pickup
We offer island-wide delivery and in-store pickup. Estimated delivery times are provided in good faith but are not guaranteed and may be affected by weather, shipping conditions, or factors outside our control.
- Please ensure your delivery address and contact number are accurate and complete.
- For pickup orders, we'll notify you when your order is ready to collect.
- Pickup orders are held for 7 days after we notify you they're ready. Orders left uncollected beyond that may be cancelled, and any online payment is refunded.
- Risk of loss passes to you once the order is delivered or collected.
06Cash Vouchers & Loyalty
Cash vouchers and loyalty points are offered as a convenience and a thank-you to our customers. They have no cash-redemption value except as expressly described at purchase, and they may not be transferred, sold, or combined except where we permit it.
- Loyalty points are earned and redeemed according to the rates shown at checkout.
- Vouchers may carry expiry dates and usage conditions stated at the time of purchase.
- We may adjust or reverse points and vouchers issued in error or through abuse.
07Returns & Refunds
We want you to be happy with your order. If an item arrives damaged, faulty, or incorrect, please contact us promptly so we can make it right. Eligible items may be returned or refunded in line with the policy shown for your order.
To help us assess a return or refund, we may ask for photos or a short video of the item as you received it. Refunds are issued to the original payment method where applicable.
08Acceptable Use
You agree not to misuse our store or services. In particular, you must not:
- Attempt to gain unauthorized access to our systems, accounts, or data.
- Interfere with the security or proper working of the website.
- Use the store for any unlawful, fraudulent, or abusive purpose.
- Resell or exploit our content or rewards in ways we have not authorized.
09Intellectual Property
All content on this website, including our name, logo, text, graphics, and product imagery, is the property of Island Combo or its licensors and is protected by applicable laws. You may not copy, reproduce, or use it without our prior written permission.
10Limitation of Liability
To the fullest extent permitted by law, Island Combo is not liable for any indirect, incidental, or consequential losses arising from your use of the store or any product purchased. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these Terms limits liability that cannot be excluded under applicable law.
11Changes to These Terms
We may revise these Terms at any time to reflect changes in our services or legal requirements. The "last updated" date above shows when they were most recently changed. We encourage you to review this page periodically.
12Contact Us
Questions about these Terms? We're happy to help.
- Phone: 320-6666
- Email: islandcombopni@gmail.com
- Address: Dolonier, Kolonia, Federated States of Micronesia
13Frequently Asked Questions
Orders & Delivery
How do I place an order?
Browse the store, add items to your cart, and check out. At checkout you choose how to receive your order (island-wide delivery or in-store pickup) and how to pay.
What payment methods do you accept?
Secure online card payments (processed by PayPal), cash on delivery, and cash on pickup. You can also save a card to your account for faster checkout.
How will I know my order was processed successfully?
Right after checkout you'll see an order confirmation screen with your order number, and we send a confirmation email. The order also appears immediately in My Account → Orderswith its live status. If it's listed there, we have it.
How do I track my order?
Go to My Account → Orders and open View Details on any order to see its status timeline, from payment through shipping to delivery.
I chose in-store pickup. How long will you hold my order?
Once your order is ready to collect, we'll email you, and its status updates in My Account → Orders. Please pick it up within 7 daysof that email, and bring your order number and a valid photo ID. Need more time? Just contact us and we'll set it aside. Orders left uncollected beyond the holding period may be cancelled to free up stock; if you already paid online, that payment is refunded to your original method.
Can I cancel my order?
Yes. While it hasn't shipped, you can cancel from the order details. If you already paid online, cancelling raises a refund request that our team reviews before the money is returned.
My order was delivered. Do I need to do anything?
When it arrives, open the order in My Account → Orders → View Details and tap Order Receivedto confirm you got it. This completes the order and credits any loyalty points you earned. If you forget, we'll automatically mark it received 7 days after delivery, so your points are never lost.
Discounts & Promo Codes
How do discounts work?
Only one discount ever applies to an item; discounts never stack. If a product is on sale, the sale price wins; otherwise a wholesale price may apply; a promo code only applies when nothing else is already discounting your order.
Can I apply a promo code together with a wholesale price?
No. A promo code can't be combined with any other discount. If any item in your order is already discounted (on sale or at a wholesale price), the promo code won't apply. You'll also need to be signed in to use a promo code.
Does the wholesale price apply to my whole order?
No, wholesale pricing is per item. Each eligible product has its own minimum quantity; when you order at least that many of that item, that item's price drops to the wholesale price. Other items in your cart are not affected, and products already on sale don't have wholesale pricing.
Loyalty Points
How do I earn loyalty points?
Automatically. You earn 1% back on every purchase as loyalty points: for every $20 spent, you earn $0.20 in points. Points from card payments are credited when your payment is confirmed; points from cash orders are credited once the order is completed. No sign-up forms, no stamps.
What are my points worth and how do I use them?
Every 100 points is worth $1 off(so 300 points = $3). At checkout, choose to apply your points and the discount comes straight off your total (minimum 100 points, up to the order's subtotal). Your balance and history live in My Account → Loyalty.
Do my points expire?
No, your points don't expire.
What happens to my points if my order is refunded?
Points you redeemed on the order are returned to your balance, and points earned from it are reversed when the refund is approved.
Cash Vouchers
What is a cash voucher?
A prepaid store voucher you buy online, for yourself or as a gift. You choose the amount and the recipient; they get the full value to spend at the store.
How does the recipient receive it?
By email, with a QR codeattached. There's nothing to print or collect; the email is the voucher.
How is a voucher redeemed?
Show the QR code at the store and our staff will scan and apply it. Any expiry or usage conditions are stated when the voucher is purchased.
Are there any fees?
A small convenience fee is added when you buy a voucher. It's shown clearly before you pay, and the recipient always receives the full voucher value.
Returns & Refunds
How do I request a refund after my order arrives?
Open the order in My Account → Orders → View Details and tap Request a Refund. Choose a reason, attach photos or a short video of the item (ideally your unboxing video, which speeds up approval), and pick how you'll return the item. Our team reviews every request before a refund is issued.
How does the item get back to you?
You choose when you submit the request: return it at the store (free, and you receive the full refund) or have our staff pick it up from your address, which carries a fee equal to your order's original delivery fee, deducted from the refund.
If I chose in-store pickup for my order, am I still eligible for a refund?
Yes. Orders collected in store are just as eligible for a refund as delivered orders. The only difference is the return method: since the order was collected at the store, the item must also be returned at the store; home pickup isn't available for these orders. Bring the item (ideally with its packaging) and our team will take it from there.
When and how do I get my money back?
Once your request is approved: online card payments are refunded to your original payment method; cash (on delivery or pickup) orders are refunded in person or by arrangement with our team.
Existing Customers & Loyalty Card Migration
I already have a loyalty card from the physical store. How do I migrate it?
Create your online account, then go to My Account → Loyalty and choose Retrieve my Points. Enter your existing loyalty card number and your accumulated points are transferred to your online balance and your card is linked. This is a one-time step.
My card number isn't recognized. What do I do?
Contact the store (call 320-6666 or drop by) so we can verify your card and add it to the system, then try Retrieve my Points again. Your in-store points are safe in the meantime.
Do I keep the points I earned in store before the web shop existed?
Yes, that's exactly what the migration is for. Once your card is linked, your previous balance is credited to your account and future purchases keep adding to it.
Do I need a new card for the online store?
No physical card is needed. Every account automatically gets its own loyalty card number, and linking your old card keeps your history in one place.
Still have a question?
Call us at 320-6666 or email islandcombopni@gmail.com. We're happy to help.